At James Marshall Motorsport, we are committed to ensuring that our customers receive their orders promptly and in good condition. We ship our products to locations within New Zealand and internationally, using reliable shipping carriers. Please note that international shipping options are not available during the online checkout process. If you would like to place an international order, please contact us via email and we will provide you with shipping options.
Order Processing Time
Our standard order processing time is 1-2 business days. We strive to process and ship all orders as quickly as possible, but there may be instances where we encounter unexpected delays due to circumstances beyond our control. In such cases, we will notify you of any potential delays and provide you with an updated estimated shipping date.
Shipping Methods and Delivery
Our national shipping provider is posthaste. Delivery times will vary depending on the shipping method selected and your location. Once your order has been shipped, you will receive a tracking number that will allow you to monitor the delivery status of your package.
Shipping Costs Shipping costs will vary depending on the weight and dimensions of the package, as well as the shipping method selected and your location. You will be able to view the shipping costs for your order during the checkout process before you submit your order.
For international orders, please note that you may be subject to customs fees, import taxes, or other fees imposed by the destination country. These fees are the responsibility of the customer and are not included in the shipping cost. To place an international order, please contact us via email and we will provide you with shipping options.
Notification of Shipping Restrictions
If any of our products are subject to shipping restrictions due to their size, weight, or hazardous materials, we will notify you as soon as possible after dispatching your order. In such cases, we may need to cancel and refund your order or provide alternative shipping arrangements. We apologise for any inconvenience this may cause.
Once your order has been shipped, you will receive a tracking number that will allow you to monitor the delivery status of your package. If you have any questions about the delivery of your order, please contact us and we will be happy to assist you.
Returns and Exchanges Policy
We want you to be completely satisfied with your purchase from James Marshall Motorsport. If for any reason you are not satisfied, you may return the item(s) within 7 days of receipt for a refund or exchange. Items must be in their original condition and packaging. Shipping and handling fees are non-refundable.
To initiate a return or exchange, please contact our customer service team for instructions. We will provide you with a return authorization number and instructions on how to return the item(s). Once we receive the returned item(s), we will process your refund or exchange promptly.
Please note that some items, such as custom-made or special-order products, may not be eligible for return or exchange.
If you have any questions or concerns about our shipping policy or Returns and Exchanges policy, please do not hesitate to contact us at Sales@jmms.co.nz